How can I order?
Orders may be placed through the website, or you can send email to request a different method of payment. For any large orders, please email TheOfficialCrossoverKicks@gmail.com or click Contact at the top of the page before submitting your order.

How long before my order is shipped?
All pre-orders/reserves will be shipped on or before each release date.  Orders for any in-stock items will be processed and shipped within 2-3 business days.

Are the shoes authentic?
Yes, all shoes are guaranteed to be 100% Authentic. There are currently no other sellers or producers of Crossover Kicks merchandise.

Can I change or cancel my order?
You may change or cancel your order up until the item(s) has been shipped.

Can I exchange or return my order?
Exchanges will be accepted on a case-by-case basis, but there will be no refunds given once your order has been shipped.

How do I contact you if I have a question about a pair of shoes?
You may send any questions to TheOfficialCrossoverKicks@gmail.com or click Contact at the top of the page and submit your questions.